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Visiting us

Everything you need to know about visiting one of our police stations

What is a shared service office?

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A shared service is a front counter within a new or existing partnership building where you can access a variety of public services in one place, for example police, local authority, citizens advice and housing combined.

If my local police front counter is within a shared service can I still access the same police services?

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Yes, you will still see a police enquiry officer and you will be able to access all of our front counter services.

What if you can't deal with my issue?

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Some issues may need to be referred to another agency, such as the local authority, environmental health, RSPCA or Trading Standards. 

Our enquiry officers will do their best to help you and, if they can't, they'll signpost you to the right agency for your enquiry.

What services do you provide at a police station front counter?

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Our enquiry officers will be able to help you with reporting crime, giving information to us about a crime, giving you advice and guidance, lost and found property, producing documents requested by a police officer, reporting for bail, registration for foreigners and sex offenders (certain stations only), reclaiming seized vehicles (certain stations only), leaving messages for officers and staff.

What happens if I get to the front counter and it's closed?

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Before visiting please check our opening times carefully. 

Each front counter has a yellow phone outside which automatically connects you to the control room when you lift the receiver. 

A customer service advisor will help you over the phone.

What if I am in a wheelchair or have limited mobility?

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Each of our front counters has automatic doors and step-free access for wheelchair users or those with limited mobility.

What happens if I need to report that I have lost something, or I have found an item and want to hand it in?

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To report a lost item you'll be asked to provide the details to the enquiry officer who will issue you with a lost property record number. 

If you have found an item in the street you should hand it in to a front counter for it to be traced to its rightful owner.

What if I am Deaf or hard of hearing?

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Each front counter has an induction loop system to help hearing aid users. 

Our enquiry officers are trained to communicate in the way most appropriate to the individual visitor. 

You may wish to write information down or ask the enquiry officer to speak slowly and loudly.

My vehicle has been seized and I have been asked to attend a designated station. What will I need?

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If you have had your vehicle seized (under section 165 or Operation Rustproof) you must go to one of the five designated stations - Mansfield, Carlton, Worksop or Newark between 9am and 4.30pm to claim it back. 

You must bring the correct documentation for the vehicle otherwise it won't be released. 

If you have any questions about the recovery process please contact the station you're intending to visit and speak to the enquiry officer. They, along with the Vehicle Recovery Team, are the only people here that can help with any queries about the release of vehicles seized by us, under section 165 of the Road Traffic Act.

What if I don't speak English?

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The enquiry officer will ask you to indicate on a poster listing different languages which is your preferred language. 

You will then use Language Line, a telephone interpreter system which will enable you to communicate with the enquiry officer.

What happens if I become abusive or aggressive when you are dealing with me?

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Please respect our staff and others when visiting a front counter. 

Verbal or physical abuse will not be tolerated. 

If your behaviour is considered to be unacceptable you may be asked to leave and could face prosecution.

What if I don't want to discuss my issue in front of other people at the front counter?

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Tell the enquiry officer you would like to speak privately and you'll be taken to a private room. 

This may be a privacy booth within the front counter or an interview room within the police station.

Is there anywhere to park my car?

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Yes, visitor parking is available at every police station, apart from Central Police Station, however, there is plenty of on-street parking and a number of public car parks nearby.

Can I bring my children?

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Yes, you can bring children and use the step-free access for pushchairs. 

However, please consider how long you expect to be at the station, for example, providing a statement and speaking with an officer may take time. 

Our enquiry officers are very busy and can't be expected to look after your children, therefore you may need to bring somebody with you.

Can I smoke in a front counter area?

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No, smoking is not allowed in any of our front counters. You will be asked to smoke outside the building.

What to expect when you visit a police station

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If you're visiting a police station front counter please check our station opening times carefully before setting off.

Our enquiry officers will be able to help you with

  • reporting crime
  • giving information to us about a crime
  • giving you advice and guidance
  • lost and found property
  • producing documents requested by a police officer
  • reporting for bail
  • registration for foreigners and sex offenders (certain stations only)
  • reclaiming seized vehicles (certain stations only)
  • leaving messages for officers and staff

 

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