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Report a road traffic incident

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If there is an emergency, call 999 now.

A road traffic incident is an accident involving a vehicle that results in any damage to person(s)/ animals/ property or any vehicle.

Specifically, owing to the presence of a mechanically propelled vehicle on a road or other public place; personal injury (or damage) was caused to either:

  • Another person
  • Vehicle
  • Animal

Where they were:

  • In or on that vehicle
  • on the property forming part of the land in which the road was situated (or the land adjacent to it)

If you have been involved in a road or traffic incident, continue reading for more information on what to do next.

I have been involved in a road/ traffic incident, what should I do now?

STOP in a safe place (whether it is your fault or not) and:

  • Make sure to exchange details (vehicle owner name, address and registration number) with the other party/ies (or to those with reasonable grounds for asking for them). You should exchange insurance details if the incident has resulted in an injury.
  • In all cases, you must report the details to the police within 24 hours. Use the online reporting tool, or call 101.

If there has been an injury

If the injury is serious, call 999 immediately and request medical assistance.

If you or another person has been injured, you are legally obliged to produce your insurance certificate at the time of the collision to a police officer, or those with reasonable grounds to see it. (Those without their insurance policy/ certificate with them at the time of the incident must present it to the police within seven days.)

If a police officer has not attended, you must then report it to the police as soon as possible and in any case within 24 hours (you can use this link here to report it online).

If the road is blocked

Call 999 immediately and wait in a safe place for an officer to arrive. We will clear the road and take details of the incident. 

If there is major damage to property

  • Call 999 and report details of the incident.
  • We will then make a case by case judgement as to whether to attend the scene.
  • Make sure to exchange details (name, address and registration number of the vehicle owner) with the any other party/ies involved, including the property owner, if they can be found.

If you are unable to drive away

Contact your (or the nearest) breakdown assistance company. Then report the details to the police as soon as possible within 24 hours, using 101 or this link here.

If threats have been made at the scene

Call 999 immediately if the threats are on-going and there is a risk at the scene and we will advise. In all cases, you must report the details of a road traffic incident to the police within 24 hours. Follow this link for our online reporting tool, or call 101.

If the offending vehicle has not stopped

Call 999 if the incident has just happened. Call 101 if, for example, you have returned to your car and found collision damage.

Details will be taken, including: the vehicle registration of the offending vehicle, descriptions, direction of travel, if there is CCTV available and any other information about the incident.

We will then make a case by case judgement as to whether to attend the scene.